Field Services Engineer Telco
Position Overview
To strengthen our team in the Geneva region, we are looking for a Field Services Engineer Telco
Job location: Switzerland, Geneva
Available Positions: 1 position
Job type: Permanent
Job Ref. Number: Field 210125
General aim of the position
- Install/integrate and maintain telecommunication and infrastructure equipments in the wireless and wireline networks within the assigned geographical area;
- Daily travel to customers’ network sites to perform tasks in the areas fulfilment, assurance and preventive maintenance;
- Participate in oncall service rota.
Main tasks
- Assurance
- Follow troubleshooting procedures with the support from NOC and restore network services within the defined SLA;
- Use the available tools and perform measurements to isolate and fix the faults;
- Replace faulty equipment parts and perform functional tests to validate the troubleshooting results;
- Implement temporary solutions whenever appropriate to help faster service restoration;
- Log all actions and update the current status into the trouble ticketing tools;
- Follow the spare part handling processes;
- Support risk assessment activities when required;
- Participate in 24x7 oncall rota.
- Fulfilment
- Implement work orders, perform equipment installation, activation, site integration and testing within the defined SLA;
- Record the implementation results into the corresponding tools, fill in service reports;
- Activate the services and changes in the network together with NOC and/or customer DSS;
- Notify and update NOC and/or customer DSS with the status of the changes during implementation;
- Evaluate the security risks and impacts of implementing the changes;
- Perform a rollback plan and invoke Fault Management or other interface processes, when appropriate;
- Preventive Maintenance
- Perform preventive maintenance activities within the defined SLA;
- Follow the preventive maintenance guidelines;
- Perform site audits;
- Resolve any issues and deficiencies found on site, including the ones discovered during site visits.
- General
- Maintain network and end customer documentation;
- Request site access, escort and supervise third party personnel in the sites when needed;
- Support the Field Technician for complex tasks;
- Member of project teams within Field Services.
Key Performance Indicators (KPI)
- TBC
Required competencies
- willingness to travel on a daily basis;
- solid understanding of security and safety rules and standards;
- not afraid to climb on masts and towers;
- willingness to continuously expand technical know-how;
- flexibility to work in a very dynamic environment.
- Education:
• recognised apprenticeship in the electrical or telecom area (e.g. electrician, electronician, multimedia technician, …)
• advanced education in telecom technologies (eg. telematician) is an advantage.
- Experience:
• several years of experience as telecommunications engineer;
• experience in data and voice communications, wireline or wireless is an advantage.
- Language:
• english: mandatory (oral & written);
• regional language: mandatory (oral & written).
- Other: for wireless works, no suffering from vertigo (climbing on masts, ascending ladders and working on rooftops).